Returns & Exchanges

Solstiss Lace offers a 30-day return window for all unused, uncut lace products in their original packaging to ensure your complete satisfaction. Please note that custom-cut orders or final sale items are not eligible for return unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack the lace in its original protective sleeve and box, ensuring the RMA form is included inside the package to prevent processing delays.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the lace, your refund will be processed back to the original payment method within 5-7 business days.